FAQ

1 - How to place an order?

To place an order, simply select one of our products and add it to your cart. Then proceed to checkout where you can enter your shipping and payment information.

2 - What forms of payment do you accept?

We accept the main credit cards (Visa, Mastercard, American Express), PayPal, Multibanco, MBWAY, Google Pay, Apple Pay and Shop Pay as well as Bank Transfer.

3 - How long does it take to receive the order?

For Mainland Portugal - Up to 48 hours;

For the Islands (Azores and Madeira) - Up to five working days;

For Mainland Spain - Up to 2 business days;

4 - What is the return policy?

We have a 14 day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving the product for a full refund or exchange. Please check our "Refund Policy" page for more details.

5 - How to choose the right toy for my child's age?

At Lyeto Toys , we offer age-specific guidelines on each product to make it easier to choose the right one. Furthermore, if you still have questions, you can contact us using the contact number, which you will find on the "Company Information" page.

6 - Are the toys safe for young children?

Yes, all of our toys pass strict safety standards and are suitable for children's safe development.

7 - How do your toys promote cognitive development?

Each toy is designed based on educational principles, encouraging cognitive skills such as problem solving, critical thinking and creativity, autonomy and functionality.

8 - What materials are used in your toys?

- We use safe and durable materials, ensuring that toys are non-toxic and free from harmful substances.

- FSC certified wood - FSC certification ensures that products come from well-managed forests that offer environmental, social and economic benefits. Forest owners and managers can self-certify to demonstrate that they are managing their forests responsibly. Along the value chain of products of forest origin, FSC certification provides several benefits such as access to new markets.

- Plastics free of bisphenol A (BPA) and phthalates.